Refund policy
Return & Refund Policy
Thank you for shopping with us. We specialize in women’s jewelry and accessories, and your satisfaction is very important to us.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Hygiene & Safety Notice (Jewelry Items)
For hygiene reasons, we do not accept returns on:
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Earrings (including studs, hoops, etc.)
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Pierced jewelry
unless they arrive damaged or defective.
Non-returnable items
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Sale or discounted items
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Gift cards
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Personalized or custom-made items
No Exchanges
We do not offer exchanges. If you wish to return an item, you may request a refund (if eligible). You can place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will issue a full refund.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be sent only via PayPal to the same account used for the original payment.
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Processing time: 5–10 business days depending on PayPal.
Late or Missing Refunds
If you haven’t received your refund:
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Check your PayPal account.
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Contact PayPal support.
If the issue persists, please contact us.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping fees are non-refundable.
Contact Us
For any return or refund requests, please contact us at:
adliaajewelary@gmail.com
By placing an order with us, you agree to this Return & Refund Policy.